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Quantcast Growth

Product
Experiments

2017–2018

Hero

Overview


Growing our self-serve customers and increasing engagement through A/B experiments

The Growth team was responsible for growing the self-serve customer base in Measure, our website audience analytics tool. To achieve this, we ran A/B tests on the product, sent onboarding emails to support Measure "pixel" installation, informed users about new features through product emails, created blog content, and conducted user research.

Info


Team: Product Marketers, Analytics, User Researcher, Software Engineer
Role: Designer

Experiments


Module Redesign in the Analytics Tool

One of our more successful experiments, we redesigned the Browsing Interests tab in Measure. Our interests tabs consisted mainly of expandable charts. We ran a test with a design that utilized shades of color, similar to a heatmap, to convey audience interest. This redesign significantly improved the tab's usability, allowing users to quickly and easily grasp insightful information without the need for extensive analysis. Our data showed an increased usage which resulted in this experiment being added to our product (and not implemented through an Optimizely hack).

before
Before
after
After

Product Announcement Emails

Content Segments A
enhance >
Content Segments B
enhance >

Monthly Report Emails

We manually sent monthly data reports to users to increase to engage with their profiles. These reports were built using data pulls (since our product did not have that feature) so we the challenge was to build graphics that weren't individualized.

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Monthly Report v1 with traffic data
see the full email >
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Monthly Report v2 with audience data
see the full email >

Demographics Redesign

A reimagining of the Demographics tab in Measure. An exercise in trying to have the user click less to see the 2 main data points, index and composition.

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Demographics - Before
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Redesigned Demographics

Quantcast Measure Chrome Extension

In order to extend the functionality of Measure, we built a Chrome extension that showed basic traffic and demographic data, allowed you conduct basic market research on websites, and helped with the tag/pixel installation process.

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Chrome extension on a site with a working Quantcast Measure tag/pixel
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Product announcement email

Measure Onboarding

We conducted numerous successful experiments on the initial product setup screen, which resulted in making this screen more useful (it was essentially a blank state before). Our primary objective was to enhance the success rate of tag installations. Once a tag is placed on a website, it usually takes a few days for the data to begin appearing. During this waiting period, we provided support content and facilitated browsing other quantified sites as a way to engage and assist our users.

sign-in

Retrospective


Final Thoughts & Takeaways

1

Learning to make design decisions based on data. As a new member of the Growth team, I embraced the concept of data-driven design. It offered a systematic approach to decision-making by collecting, analyzing, and interpreting relevant data. Unlike brand which relied solely on intuition or guesswork, data-driven design allowed us to make informed decisions based on concrete evidence and insights.

2

It's fun to build things and understand how they work! After recently beginning my journey into learning the fundamentals of PHP and Javascript, I found the idea of partnering with an engineer to collaboratively build and iterate on projects incredibly enticing.

3

Continuous improvement. Even if something performed well, if we have the time, we keep testing for more data and iterative improvement. Tests can be as simple as changing text to see what resonates better.


Next Project

quantcast.com

Maintaining the Quantcast marketing website while driving conversions